SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Be Trendsetter (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
From the death and just like in the picture. I ordered my measure-33 and the bull, my leg is narrow and very comfortable. I would like to take if not above. The cherunning is just behind beauty. Reached within a month.
The boots are great, the size is the size ordered 36 fit perfectly. Thank you seller!
I'm pretty! It's more than I thought, but it seems to go down when I walk... Only the ankle is thinner than the leg, but the ankle is thin.
it shipped late BUT arrived 4 days earlier sonI am happy. looks good and great price.Tje zipper is fake but still fits. Will wear tomorrow. I am 1,70 and it does go avove the knee. I wear 8.5 usually and took size 40. fits like a glove 👌🏻
fast shipping, product is as described, I personally liked the store that has sizes for petites. the quality is according to the price. it had a funny smell, but it went away in a day.
lovely 😍
Beautiful! Fit perfect! Very comfortable!
These boots are beautiful to highly recommend😍😍😍❤️❤️ High quality and very comfortable
beautiful
Very fast shipping. Size is perfect! It looks nice but if you want it to stay on your legs, I would suggest to buy the lace type instead of the zipper. :))
Sheer. It makes thigh part of me look slim longer despite the fact my thigh pretty big. This is really a pair of boots retial designs. I like it, do not Lo if you are taller modest and somewhat foot not very slender.
Good boots.
Beautiful boots!
Great most beautiful product live precise number
In size. But there is an unpleasant smell
Super happy with the shoes!! Asked if the shoes could be sent earlier, because I needed them for an event. The shoes after 11 days already in the house!! A week earlier than planned. So happy!! Really highly recommended🧡🧡
I thought that I would not stay because my legs are chubby so half a size larger than my foot and that they were fantastic, they are very comfortable
It arrived very early!!!👍It's a very thick foot, but it's a little loose at the thigh🐥Don't buy it.👍👍👍👍👍👍
honestly they're great , the material isnt thick nor thin and they're comfotable i took 2 sizes bigger and they fit perfectly
I ordered one size up. Shoes were better than I expected!