SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Be Trendsetter (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
me llego tiempo y esta súper bueno lo utilizo fue que llego un pelón de pequeña pero así me la pongo
Muy lindo
muy linda es delgada no sirve para el frío pero si como accesorio para vestir la talla es la correcta
fast shipping, I love it.
доставили очень быстро.качество изумительное.все ровненько пошито..я заказала 2х,но можно было спокойно заказывать и 1х.размеры полноценные и главное ,что длина рукавов норм..стильно.модно и прекрасно.
bien como en la descripción excelente la talla soy grande pero.pedi 2xx y me quefo súper bien elegante
bardziej brązowa bez podszewki
Al sacarla de la bolsa olía un poco a plástico pero ya no, es fina, no tiene forro pero para la primavera o como complemento está bien. La talla es una L que es la que uso habitualmente, quedaría pequeña si pones un jersey debajo.
Dear Seller... I received my Slim fix faux leather jacket. I bought a size large, and it fits well. I received it yesterday on a Tuesday. But I should have got an Xlarge for a loose fits. But it's okay.The price was awesome. Thanks, Seller. I will shop here again. Have a lovely morning. January 9, 2024.
Llego a tiempo esta buena para el precio
excelente artículo y de muy buena calidad
Purchased this jacket for me. It’s nice they come in different colors and a great price.
es muy pequeña , pedí L y parece talla s .... quedé decepcionada
Ela é bem fininha, tipo lona, o forro é fino. mas ela tem um ótimo acabamento e fica muito bem no corpo
Me gusto mucho, el color es bonito; solamente comento que vino con la etiqueta de la talla recortada lo cual me deja la duda de si fue la que pedi..igual me quedo, pero po favor, no corten las etiquetas
Esta muy bien acabada, llegó muy rápido de hecho antes de tiempo, es pequeña pero corresponde a la tabla de medidas, es una opción muy buena para el precio, yo compré 3 piezas y valió la pena
espectacular 🥰 me encantó mucho es parai suegra , volveré a pedir pero está ve para mi 🥰🥰
thank you very much for my leather jacket I'm going to love it
Me queda exacto. Con respecto a la talla me llego en la correcta. No es para invierno ya que es delgada pero para otoño o primavera le va bien.