SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Be Trendsetter (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What do we have? You are a of excellent quality from your favorite brand! Yes, I am already subjective, but it is justified: the thing is really high-quality, good style, everything is stitched as it should, for 2 years the color does not fade. Top everything, right down to packaging!
The first ordered product was transferred to my son due to the size failure and ordered one size less, I came a day before the scheduled day.Considering order to add the same size as another color within a few days ~ ^ ^we recommend this excellent quality clothing.
Good product. It just takes 5 days to arrive. the product is good.Comfortable,Superb fabric. Pleasant to the touch. Perfect size. recommend!
Second time I buy. The product is of excellent quality. Came too fast, about 5 days.soft, wear comfortable and fun)...Sewn qualitatively.All according to the size table. There are no questions about tailoring. Highly recommend.
Impeccable quality. Comfortable. Color, one to one, as in the seller's photos.If I could, I would put 10 *. Thank you very much to the seller for the quality product, my husband is delighted.
I am satisfied with the purchase, the quality is good, I would buy more again when I see myself in need. Excellent Supplier, recommended.
As always, the clothing of this company is great! Not the first purchase in this store. Very satisfied with the quality: fabric, fittings, and delivery. Thank you! The color blue is very rich beautiful.😍🤩
If the model has the measurements, everything fits my perfect man in measurements.The color is the same as the picture, fits the body well,super fast shipping, I recommend seller.
surprisingly good quality. As described, it is very good and well made. I bought one some years ago, is still good. so this time another one to have a different color. Good quality price ratio the goods arrived a few days in advance. Very recommended seller.
The quality of this is really good, I love it and the delivery is fast! It's really worth it! Very comfortable and cozy.
The product is good. According to the size table. Color matches. Not the first purchase of this brand, I think not the last
Delivery is 1 week, the quality is good, everything is fine at first glance, the size is matched by reviews and fits perfectly, looks very good.
As always, everything is fine. Already 5th order from this store. Tired of writing laudatory reviews. Nothing changes, I still like everything: both tailoring and fabric. The speed of delivery from this store is surprising. They have some kind of agreement with our delivery companies, orders arrive in 1 week. The shortest waiting time when ordering for Ali is waiting for orders. Well done!
buen producto