SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Be Trendsetter (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Me gusto mucho, lo recomiendo.
Курточка гарна, мені подобається!
Me encanta
chaqueta igual al de la foto, recomiendo pedir una talla más, la pedi en talla S pero es una XS (yo soy S) me tocara pedir nuevamente me encanto la chaqueta gracias vendedor
Muy bonita, es delgada, no trae forro extra, por el precio está súper bien, pedí talla L pero soy S, la talla L me quedó perfecta
muy reducida,
ela é linda mas acho que deveria ter pego o M, é um tecido meio fedido e quando chega parece feia mas ela é bonita kkkkk
Llegó muy rápido se ve muy bonita puesta pero el material no es de la mejor calidad pero para el precio lo vale está a muy buen precio
eu amei a blusa, da pra encaixar em vários looks e veio o tamanho certinho.
maravillosa me encanta es perfecta
Все отлично, обычно ношу М, взяла L. Когда только открыла, запах был не очень. Но вообще мне очень нравится, легкая, не жаркая, размер как раз как я хотела
hermoso tal cual como en la foto pero es horma pequeña aunque igual estira recomendable pero debe comprar 2 tallas más
tipo croped mais muito bonito comprem número maior
muy bonita y gran precio, estira mucho Yo soy talla chica pero la compré grande para que me quedara flojita y se ve muy bonita
La pedí talla L y viene chica pero esta bonita
uma das melhores compras que eu já fiz sem dúvidas, essa jaqueta é perfeita e combina com qualquer look, peça chave em qualquer guarda roupa, simplesmente comprem, amei demaissssssssssssssssssssssssssss
This was good I like this jacket
hermosa chaqueta
Perfeita, porém tem um cheiro forte mas nada q uma lavagem n resolva, ficou perfeita em mim
viene muy edionda pero es bonita delgada y brillante es cortita y pidan una talla más yo soy s y pedí talla l y es pequeña
Tardo 10 días en llegar a cdmx simplemente precioso la tela es cómoda, un poco ajusta, huele extraño, pero bien, recomiendo pedir 1 talla más de lo que eres habitualmente
Se siente muy liviana, pero me gustó, la quería y la ocupa a así liviana aunque siento que si es caliente pero es linda, obvio no es la mejor calidad pero la calidad que tiene y por el precio, me gusta
Pidan una talla mas, esta preciosa vale la pena aunque no se que tanto vaya a durar
awwwww!!!!!! me encantoooo mucho🤗. Su calidad es excelente y su precio muy bueno🤭, recomiendo muchísimo los artículos de esta página👍❤️.awwwww!!!!!! me encantoooo mucho🤗. Su calidad es excelente y su precio muy bueno🤭, recomiendo muchísimo los artículos de esta página👍❤️.
Me gustó! No cierra, pero se ve padre!