SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Be Trendsetter (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Chic 7 cm heel like me very much
Pupuval for busy dancing. With a whirring, it's okay at the first glance. For such a Tsina is just a Casca.
Mumigenki, rubella. On rozmir legs 38-39 (if it is virobnik) of 39. Silly Super. University nichka ale cord good trimak. The truth did not dance)
Quite soft comfortable. Let's see how they will serve.
The zamovlennya denied, the priyshov that rozmir Yakim, sold the vidpovidav for the povomlennya. I am satisfied with the purchase, for these pennies such a variant, the smell of presence, ale Tse dribnitsy.
All according to the description. A bit poorly packed but they arrived in perfect condition.
Good quality for the price. Resistant, the size fits and the leg does not tuck in different directions. There is one minus in terms of the smell from the lacing, but it quickly weathered. It is convenient to dance and run in this, thank you very much the store✨
All the Whiglyadai OK, I will be tepuvati. Pidbori pest suede, not varnishes.
Super, I took the size I carry normally I measured the foot and it's 24.5 so I took the 39. I'll use them to do Heel dance.
Delivered 7 days faster than expected. The product is as described, pretty good quality. You have to take your usual size. In case of me I decided to take the one which is equal to my foot length in cm, and it's a fail, shoes are too big. Heels are slipping a lot on a laminated floor, if you buy these for dancing, possibly it's not the best solution. Packing is OK. Thanks to the store, it was good experience ❤
Wore it for heels dance class , so good, so cheap, arrived so fast . Love
Great shoe, as announced, recommend the store!
My daughter for the goods, I went to Ukraine for 3 tizhna, everything was good, Rosmyrna Sitka Spivpadav
The shoes are absolutely as described, fit well and are very comfortable. The smell of plastic is a bit strong but it is absolutely understandable given the very affordable price! The Council absolutely!
The store answers all the questions, fast shipping, all the same
Equal to the description, I should have asked for my exact number but they still look good, they feel comfortable, we hope when using them I have no problem, the delivery was delayed somewhat but today they already reached me. I ordered heel 7 cm and it is comfortable
Thank you very much. Shoes Super
The shoes are quite cool, comfortable and today I tested it at dances, worked perfectly. Is size in size. The sole is not slippery, which is very happy. I recommend the store.
The monster sold and the whizper was blowing. Rozmyrna Sitka spivpadov.